Shipping
We ship most orders the same day (or the next working day) that the order was placed, although this will depend on the time of day that the order is placed, we do not post on Sundays as the local post office is shut, though post every other day of the week unless otherwise stated on our shop home page or here, e.g. bank holidays, national holidays and any other time the post office is shut. We send out a dispatch notification to all our buyers, if you haven't received one then we suggest you check your junk mail as we always send them out.
UK Buyers:
Our UK P&P rates start from just £1.50 for up to approx. 10 items, our cart software calculates the P&P costs based on the weight & size of your order, please note that some bulky/heavy items will have higher P&P costs.
We aim to ship all orders the same day they are placed (except Sundays as our local post office is shut or any other days stated on our shop shipping information page), normal first class post arrives within 1-2 days after we have posted the order, and first class recorded normally turns up the next working day, after the order was sent. Please allow upto 15 working days for delivery, we aim to get your order to you before this but sometimes the postal service can be slower than normal.
If you go for first class recorded delivery can you please ensure that someone is in at the postal address to sign for the goods, this is because if the order is returned to us we will charge you again for the postage so that your order will get redelivered. We also can offer Special Delivery for people that want a bit more piece of mind, or when ordering a large amount of jewellery, prices for this start from £6.00, if you would like this service please email us for a quote.
International Buyers (non UK):
Our International P&P rates start from just £2.50 for up to approx.10 items, our cart software calculates the P&P costs based on the weight & size of your order, please note that some bulky/heavy items will have higher P&P costs.
We aim to ship all international orders the same day they are placed also, we will only ship international mail via royal mails standard airmail service. If you require international signed for, email us before paying for your order so that we can give you a price. International buyers must beware that it can take upto 28 working days for items to be received, although on average it does not take this long. Please also be sure to check your countries customs/import regulations before buying as we are not responible for any customs/import charges you may incur.
Returns, Cancellations, Exchanges & Refunds
We want you to be completely satisfied with your purchase from us, if you for any reason aren't completely satisfied with your order we hope that you will contact us to resolve your issue. For your peace of mind we offer a 30 days returns policy, this means that you can return the item in an unused state (including all items that were sent with the original order, such as gift boxes/puches and original invoice) within 30 days of receipt of the goods for any reason for a refund or exchange (exchange is for same/lower value only and additional shipping costs will be incurred), please note that we are unable to refund any P&P costs that you incur to return the item to us and we are also unable to refund the original P&P used to send the goods in the first place. If the item was received damaged or was incorrect then we will refund your return P&P costs to you upon receipt of the goods. Invoices should be clearly marked with the returns number and the reason for the return in the space provided. If you need to make a return please contact us a.s.a.p. with details of why you wish to return the goods and we will provide you with an authorisation number and further details. This is in accordance with the distance selling regulations which govern all internet/mail order sales.
For (custom) items that have been made to the customers specification or custom requirements we unfortunately are unable to accept returns, cancellations (once work has started on these items), exchanges or refunds.
