Conditions of Use

General

Although we do our best to maintain the site and keep the product quantities listed up-to-date, occassionaly mistakes do happen, and also due to the sheer quantity of products that we stock and sell on a daily basis we may not have removed an out of stock item from the shop before you purchase. If this happens we wil contact you via email detailing what has happened and we will either give you the choice of another product (we will give you a list of alternative similar items) or a refund, if there is no response to this email you will automatically be refunded after 4 working days.

Payment

Please ensure that you pay for your goods as soon as possible, as the site doesn't remove the items from stock until payment has been completed, to avoid any chance of the item selling before you have paid we recommend paying as soon as you are able to complete checkout. If you would like to pay via a different method than those listed please contact us before purchasing so we are able to see if we can help.

If you have any issues paying or ordering from our site in general we would like to know, so please contact us at; sales@gemsbeads.co.uk with details of the problem you have encountered.

Shipping

We ship most orders the same day (or the next working day) that the order was placed, although this will depend on the time of day (and day of the week) that the order is placed, we do not post on Sundays as the local post office is shut, though post every other day of the week (including Saturdays) unless otherwise stated on our shop home page, e.g. bank holidays, national holidays and any other time the post office is shut. We send out a dispatch notification to all our buyers, this will be sent to your registered email address with us, if you haven't received one then we suggest you check your junk mail or spam filter as some emails from us get caught by them, but we do always send out dispatch emails.

UK Buyers:

We aim to ship all orders the same day they are placed (except Sundays as our local post office is shut or any other days stated on our shop homepage), normal first class post arrives within 1-2 days after we have posted the order, and first class recorded normally turns up the next working day (but you should still allow 1-2 working days), after the order was sent. Please keep in mind that it can take up to 15 working days for items to arrive once they have been sent.

If first class recorded/special delivery is used then can you please ensure that someone is in at the postal address to sign for the goods, this is because if the order is returned to us we will charge you again for the postage so that your order will get redelivered.

International Buyers (non UK):

We aim to ship all international orders the same day they are placed also, we will only ship international mail via royal mails standard airmail service. If you require international signed for, email us before paying for your order so that we can give you a price. International buyers must beware that it can take upto 28 working days for items to be received, although on average it take 7-14 working days to arrive. Please also be sure to check your countries customs/import regulations before buying as we are not responible for any customs/import charges you may incur.

Returns, Cancellations, Exchanges & Refunds

We want you to be completely satisfied with your purchase from us, if you for any reason aren't completely satisfied with your order we hope that you will contact us to resolve your issue. For your peace of mind we offer a 30 days returns policy, this means that you can return the item in an unused state (including all items that were sent with the original order, such as gift boxes/pouches and original invoice) within 30 days of receipt of the goods for any reason for a refund or exchange (exchange is for same/lower value only and additional shipping costs will be incurred), please note that we are unable to refund any P&P costs that you incur to return the item to us and we are also unable to refund the original P&P used to send the goods in the first place. If the item was received damaged or was incorrect then we will refund your return P&P costs to you upon receipt of the goods. Invoices should be clearly marked with the returns number and the reason for the return in the space provided. If you need to make a return please contact us a.s.a.p. with details of why you wish to return the goods and we will provide you with an authorisation number and further details. This is in accordance with the distance selling regulations which govern all internet/mail order sales.

For (custom) items that have been made to the customers specification or custom requirements we unfortunately are unable to accept returns, cancellations (once work has started on these items), exchanges or refunds.